Since we established our company in 2002, we have worked in close partnership with local authorities and health care professionals. 

We receive referrals from private individuals and their relatives and also accept referrals from social care services and primary care trusts.

Making a Referral

Please feel free to contact us here to refer someone on for care.

Once we receive a referral, we conduct a comprehensive assessment of the individual requiring care.  We are flexible in our approach and will are committed to working with individuals and their families to help them achieve their goals of home care planning and support.

Assessment and Planning

Our plans are tailored to the needs of each individual and therefore we work hard from the initial outset to identify what is important to them. We recognise from our experience that their needs are unique and are therefore individual to them.  Key to maintaining their physical and mental wellbeing can often we sticking to a familiar routine. 

From providing care and support to individuals attending weekly service at their Church to ensuring someone makes their all-important weekly visit to their reading group, we are dedicated to helping them achieve this. What matters to them, matters to us and we strive to make sure the experience is a positive one for the individuals we care for at all times.   We will spend time with them and their families to get to know them.  Once we have conducted a private assessment, we will put together a care and support plan for each individual.


All our care services vary in terms of cost and they are entirely dependent on each individual’s specific needs. At Care in Hand, you or your loved one’s care needs will be determined during the initial personal assessment with a care and support plan and agreed payment method agreed.

What referral entitlements you might receive

Each local authority in Wales has a statutory duty by law to assess every individual’s financial situation regarding the payment of care services.

When seeking finance for care provision for yourself or a loved one, you can ask for a financial assessment, though this should be offered to you on approaching your social services department.

How to make a referral

Anyone can make a referral and our highly trained management team will support you during the process.

To enquire about any of services, you are welcome to contact us on 01834 811333.  If you would like to make a referral to one of our services, please complete our referral form here