Quality Assurance

At Care in Hand, we operate under a strict Quality Assurance Policy to make sure that we’re striving for quality excellence in every area of our business. 

Our Quality Assurance Policy is a comprehensive procedure and is regulated by the Care Inspectorate for Wales (CIW). The body conducts annual inspections of our provision of care.

Quality Assurance Audit

As part of our policy, we collect evidence from various sources including customers and loved ones, external advocates and stakeholders, as well as Care in Hand team members which forms part of our Quality Assurance Audit. 


We always welcome feedback on our services from customers or those working with us. Whether you have a compliment, complaint or suggestion on how we can do things better, we’d like to hear from you. Email us on [email protected] 


At Care in Hand, we have an official complaints procedure and consider any grievances or complaints as important. If you wish to make a complaint, please contact us directly in your preferred way through our Get in Touch section.