Our Strategic and Operational Team

Strategic Management Team

What do they do?

This Team provide vision, direction and leadership within Care in Hand. They set strategic objectives, operational policy, financial viability, organisational stability, legal compliance, staffing structures and management. They work in partnership, monitor and respond to internal development and external policy agendas, reports, research and facilitate change.

Managing Director

Could be you

Why not pop over to our recruitment section and see what vacancies are available or register your interest for a position with us.

Operational Management Team

General Manager

Area manager 

Commissioning, Office and Field Assistant

PR, Communications and Technical Support Officer

Operational Support

Compliance Officer

HR & Finance Assistant

Senior Finance Assistant

Wellbeing Coach

Darren Umanee

About: Experience and qualifications. Middle aged with over 25 years experience as a qualified general and mental health nurse. Over 30 years experience working in the private care home and domiciliary sector. Management qualification.

Fun fact/ favourite pastime: like to keep fit and enjoy taking part in most sports. 

Delan Umanee

About: Experience and Qualifications: middleaged with 15 years’ experience in domiciliary care, business / finance degree, accounting and management qualification  

Fun Fact/Favourite Pastime: skiing the Vallee Blanche and my 4 daughters being born 

Contact details: (work) 01834820584 

Amanda Stocker

About: Experience and Qualifications: I started working for Care in hand in 2012 as a carer and worked my way up through the company. During this time, I completed my level 3 and level 5 health and social care QCF to enable me to become a manager. 

Fun Fact/Favourite Pastime: I was a late starter and attended university at the age of 36 obtaining a joint honours degree in Social Inclusion and Education Studies. Lesson learnt it is never too late!! 

Contact details: (work)​ 07854 216301 

Nicola Edge

About: Experience and Qualifications: Nicola has worked for Care in Hand since 2012. Since 2015 Nicola has been working within the finance department and is responsible for overseeing the finance department including payroll. Nicola has worked for both local authority & NHS before working with Care in Hand in various roles.

Fun Fact/Favourite Pastime: Nicola enjoys spending time with family, country walks & camping.

Contact details: [email protected] Option 7 for finance

Charlotte Evenden

About you, Experience and Qualifications: I started working with Care in Hand as a carer in 2010 at 18 years old, working my way up through the company. I have been in various roles during this time and I have achieved my Level 2 NVQ in Health and social care, QCF 3 & 5 in Health and social care during this. I progressed to my current role in Commissioning in 2016.

Fun Fact/Favourite Pastime: I enjoy spending time with family, walks and I feel very fortunate to live in such a wonderful part of the world that is Pembrokeshire!

Contact details: 01834 811 333 

Hayley Chinsammy


Fun Fact/Favourite Pastime: 

Contact details: [email protected] 

Llinos Jones

About: I have been with Care in Hand for 9 years this year, having started as a carer in August 2014 and becoming a member of the office team in 2015. I have completed two qualifications and have worked in most of the departments in the company and am now enjoying my role as Operational Support.

Favourite past time: spending time with my two wonderful sons

Fiona Briscoe

About: I started with care in hand in 2014 as a carer, I have worked my way up through the ranks of care in hand and various job roles like Call monitor, field supervisor, senior supervisor and now compliance officer. I have completed my level 3 and 5 QCF in health and social care.  


Fun Fact/Favourite Pastime: I was born and bred in the Orkney islands, I packed my bags and moved to wales 39 years ago, I have adopted a little cat called Princess Callie. I have 4 beautiful grandchildren who all live in Scotland. I look forward to when they visit me here in wales.   


Paul Clayton

About you, Experience and Qualifications:

Previous –

34 years in the Army as a Military HR Admin and Accountant

4 Months QAQC at Valero

2 Months ASDA Delivery Driver

Current –

Active Army Reservist – Senior Squadron HR Admin

Qualifications –

AAT Level 2

AAT Level 3

AAT Level 4 almost completed

First Aid at Work

Sage Payroll

Fun Fact/Favourite pastime: 

Member of Haverfordwest Male Voice Choir

Member of Invictus Games/Help for Heroes Choir

Genesis Fan

Rugby Fan (former player / coach)

Contact details: 07485395077

Emma Guerreiro

About: Experience and Qualifications: I was born and grew up in Pembrokeshire, I studied Law in Swansea and graduated from Swansea University with a 2:1 LLB degree in Law, since graduating I have had my Little girl Piper and have settled in Pembrokeshire with my partner and 3 sausage dogs. I have experience in Law, Sales, Management & Customer services.

Fun Fact/Favourite Pastime: I am a keen Golfer with a Handicap of 5 and was selected for the Welsh U18s Elite Squad.

Contact details: [email protected] 01834820582 ext 303

Margaret Lewis

About: Mother of 5 beautiful adult children and 4 even more beautiful grandchildren, so my life is very full and bountiful.

As survivor of an abusive childhood, I found my coach, and counsellor in God. My belief taught me that if God accepted me for who I am, then I am worthful and not worthless.

My Coach and mentor taught me that there is always more than one side to a story, and that forgiveness is for yourself and not for others.  

As a child I found books to be my safe place. I could hide myself away for hours and immerse myself in the story. In Adulthood my love of books continued but the book genre changed from romance to spirituality and metaphysics, specifically chakra’s, aura’s, reiki, meditation, counselling, and coaching.

My curiosity in our metaphysical world guided me to study and learn more.

So, I studied and learnt about the world that I believe we live in, and I gained qualifications that gives me the skills to help other in whatever capacity needed.


Certification in Counselling Skills

Certification in Counselling Theory

Life Coach Diploma

NLP Practitioner

Reiki Master

Regression Therapist

Level 4 in Youth Work


My first job was as a nursing auxiliary for the NHS. I gained experiences in different roles, from orthopedics to nursing homes. I have also worked in other jobs, as a waitress, or customer assistant to name a couple, but, working directly with people in a caring capacity, is the most rewarding. It is not always easy and when dealing with humans and the unknown should always be expected, but also knowing that someone has put their loved one’s wellbeing in your hands is also great privilege.

I first practiced as a Life Coach & NLP Practitioner in Waterford Ireland. It was there that I began using a combination of both counselling and coaching skills to facilitate change my clients wanted.

My understanding of the mind and its ability to hide traumatic experiences to help protect itself, allowed me to help my clients to see beyond their actions and to guide them towards finding the other self they desired to be. As my practice began to establish itself, my family returned to the UK. And within a year of our return friends and I set up The Life Focus & Therapy Centre, to practice from and to also provide a space for therapist to practice.

I left the business after 2 years to focus on raising my children, and to commence a new journey overseas and on my return moved to Wales to give support to my daughter and her partner.

Which brings me full circle to where I am now as both a Carer and a Coach.


That was an insight to my story, and this is what I aim to offer you as your wellbeing coach.

A partnering relationship to help you become and achieve a desired outcome. It is a creative process that empowers and inspires you to make choices and take action that will serve your goal. I will not give advice but, instead, asks powerful questions, makes observations, and offer assessments to help unlock and amplify your awareness and commitment.

Coaching requires mutual trust, respect, commitment, and clear expectations, often spans a short period, typically lasting from three to twelve months.

Coaching follows a more regular and structured approach. When coaching my only objective will be to help you reach your goals. As your coach I will have no attachment to a specific outcome; that must come from your own motivations, or it is pointless from the start.

Coaches listen deeply and ask powerful questions, noticing, in the present moment, what comes up when the client considers those questions. Clients consistently do a superb job in identifying what is really going on, and they figure out what must happen to achieve their goals. Within the safety of a successful coaching relationship, people evolve, make significant discoveries, and shift mind-sets as they are invited to tap into their own well of wisdom.

Contact details: [email protected]